Privacy policy

Privacy Policy

Last updated: March 25, 2026

At The Health Nut, we value your trust and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit our store, make a purchase, or communicate with us.

As a family-owned business based in Queensland, we operate in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

1. Personal Information We Collect

We collect information that identifies you or can be reasonably linked to you. This includes:

  • Contact Details: Name, shipping address, billing address, phone number, and email.

  • Financial Information: Payment details and transaction history (processed securely via Shopify).

  • Account Information: Usernames, passwords, and shopping preferences.

  • Device & Usage Information: IP address, browser type, and how you interact with our website via cookies.

Sensitive (Health) Information

Because we sell vitamins and supplements, you may voluntarily provide information regarding your health goals or dietary requirements. Under Australian law, this is considered Sensitive Information. We only collect this with your consent and use it strictly to provide tailored product recommendations or health-related services.

2. How We Use Your Information

We use your data to provide a curated shopping experience, including:

  • Fulfillment: Processing payments, shipping your fresh produce and supplements, and managing returns.

  • Marketing: Sending updates about new arrivals or community news (only if you have opted in). You can unsubscribe at any time.

  • Security: Detecting and preventing fraudulent transactions to keep our community safe.

  • Legal Compliance: Meeting our obligations under Australian law.

3. How We Disclose Information

We do not sell your personal information. We disclose data only to trusted third parties, such as:

  • Shopify: Our platform provider, who enables the core functions of our store.

  • Service Providers: Delivery partners (for your fruit, veg, and parcels) and payment processors.

  • Business Partners: Marketing partners who help us show you relevant products based on your interests.

4. International Data Transfers

The Health Nut is powered by Shopify. This means your personal information may be transferred, stored, and processed outside of Australia—primarily in the United States, Canada, and Ireland. We take reasonable steps to ensure these overseas recipients handle your data in a manner consistent with the Australian Privacy Principles.

5. Your Rights and Choices

Under the Australian Privacy Principles, you have specific rights:

  • Access & Correction: You have the right to request access to the personal information we hold about you and ask us to correct any inaccuracies.

  • Unsubscribe: You can opt out of marketing communications at any time via the "unsubscribe" link in our emails.

  • Data Deletion: In certain circumstances, you may request that we delete your account or personal data.

To exercise these rights, please contact us using the details below.

6. Security and Retention

We use industry-standard security measures to protect your data. We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

7. Complaints

If you have a concern about how we handle your privacy, please contact us directly. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

For any questions regarding this policy or your personal data, please contact Annette and Scott Reid at:

The Health Nut Email: thehealthnutaus@gmail.com Address: 2/117 Toolooa Street, South Gladstone, QLD, 4680, Australia