Shipping policy

Shipping & Delivery Policy

Last updated: March 25, 2026

At The Health Nut, we are committed to getting our high-quality supplements and fresh Queensland produce to your doorstep as quickly and safely as possible. Because we handle a variety of products from shelf-stable vitamins to fresh fruit and chilled broths shipping methods and times may vary.

1. Shipping Rates & Areas

  • Local Gladstone Delivery: We offer flat-rate local delivery to [Insert Suburbs, e.g., South Gladstone, Gladstone Central, Clinton, etc.] for $[Amount]. Orders over $[Amount] qualify for Free Local Delivery.

  • Standard Nationwide Shipping (Non-Perishables): For vitamins, supplements, and packaged foods, we ship Australia-wide via [Insert Carrier, e.g., Australia Post/Courier] at a flat rate of $[Amount].

  • Express Shipping: Available for non-perishable items for $[Amount].

2. Perishable Goods (Fruit, Veg & Broths)

To ensure maximum freshness, we have specific rules for perishable items:

  • Local Only: Currently, fresh fruit, vegetables, and chilled broths are only available for delivery within the Gladstone region or via In-Store Pickup.

  • Delivery Days: We deliver fresh produce on [Insert Days, e.g., Tuesdays and Fridays]. Please place your order by [Insert Time] the day prior to ensure fulfillment.

  • Packaging: Our broths are packed in [Insert Type, e.g., insulated liners with ice packs] to maintain temperature during transit.

3. Processing & Handling Times

  • Vitamins & Dry Goods: Orders are typically processed within 1–2 business days.

  • Fresh Produce: Orders are picked and packed on the morning of delivery to ensure you receive the freshest possible stock.

  • Public Holidays: We do not ship or deliver on Queensland public holidays. Your order will be processed on the next business day.

4. Unattended Deliveries

As our fresh produce and broths are perishable, it is highly recommended that someone is home to receive the delivery.

  • Authority to Leave: By placing an order, you provide "Authority to Leave" the parcel in a safe, shaded area if no one is home.

  • Responsibility: We cannot be held responsible for the deterioration of perishable items left unattended for extended periods or in direct sunlight.

5. In-Store Pickup

Save on shipping by collecting your order directly from us!

  • Location: 2/117 Toolooa Street, South Gladstone, QLD, 4680.

  • Ready Time: You will receive an email or SMS notification when your order is ready for collection (usually within 4 hours).

6. Tracking Your Order

Once your order has been dispatched (for nationwide shipping), you will receive a tracking number via email. For local Gladstone deliveries, you will receive a notification on the day of delivery.

7. Damaged or Missing Items

Please inspect your delivery immediately. If any items are missing or damaged (especially fresh produce), you must contact us at thehealthnutaus@gmail.com within 24 hours of delivery with a photo of the issue so we can rectify it.

Contact Us

If you have any questions about your delivery, please reach out to the family at:

The Health Nut

Phone: 

Email: thehealthnutaus@gmail.com