Refund policy

Since The Health Nut is operating out of Queensland, your policy needs to be a blend of Australian Consumer Law (ACL) compliance and practical safeguards for a business dealing with perishables and health products.

Below is a "tight" version designed to protect Annette and Scott’s business while ensuring customers feel the community care the shop is known for.

The Health Nut: Returns & Refunds Policy

At The Health Nut, we are committed to providing the highest quality vitamins, supplements, and fresh Queensland produce. Our policy is designed to be fair to our community while adhering to the Australian Consumer Law (ACL).

1. Consumer Guarantees

Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Fresh Produce (Fruit, Veg & Perishables)

Due to the highly perishable nature of fresh food and broths, we maintain a strict reporting window:

  • Issues/Damage: Please inspect your order upon delivery. Any quality issues or damage must be reported within 24 hours of receipt.

  • Evidence: We require a clear photograph of the product and your proof of purchase to process a claim.

  • Exclusions: We cannot offer refunds for produce that has deteriorated due to improper storage after delivery (e.g., items left out of refrigeration).

3. Vitamins, Supplements & Packaged Foods

To maintain health and safety standards, the following applies:

  • Unsealed Products: For hygiene and safety reasons, we cannot accept returns on any vitamins, supplements, or packaged food items if the tamper-evident seal has been broken or the packaging has been opened.

  • Faulty Items: If a product is found to be faulty or has a manufacturing defect (e.g., an empty capsule or broken safety seal upon arrival), please contact us within 48 hours for a replacement or refund.

4. Change of Mind Returns

We do not offer refunds or exchanges for "change of mind" on:

  • Fresh fruit, vegetables, or chilled/frozen broths.

  • Opened or unsealed health supplements.

  • Items purchased on clearance or with a short "best before" date (where the date was clearly stated).

For dry, shelf-stable packaged goods, we may offer a "Change of Mind" exchange or store credit within 14 days, provided the item is in its original, unopened condition. Shipping costs for these returns are the responsibility of the customer.

5. How to Make a Claim

  1. Email Us: Contact our team at with your Order Number.

  2. Detail the Issue: State whether the item is damaged, faulty, or incorrect, and attach relevant photos.

  3. Assessment: We will assess your claim and notify you of the outcome.

  4. Resolution: Approved refunds will be processed back to your original payment method within 5–7 business days.

Governing Law

This policy is governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland and the Queensland Civil and Administrative Tribunal (QCAT).

A Note on Our Community: As a family-owned business, your health and satisfaction are our priority. If you have any concerns that fall outside these specific terms, please reach out to us so we can find a fair solution.